Approved and regulated by the FCA we are proud to offer a range of finance products including conventional Hire Purchase and Personal Contract Purchase (P.C.P.)

You'll find an easy to use Finance Calculator on each advert but we appreciate that these specialist products can sometimes be confusing and welcome the opportunity to discuss your personal requirements in a plain speaking, confidential and friendly manner.

To us, finance is there to assist you to buy the car you desire. We have strong links to the largest finance companies in the UK and we always aim to provide you with the most competitive, transparent, tailor-made package available, even if this is simply for comparison purposes to help save you money. We can obtain finance approval, should you wish, before any commitment to purchase and all that this involves is a simple and easy ten minute phone call.

Within Auriga Cars customer satisfaction and quality service are paramount.

However, we recognise that things can go wrong and that customers might sometimes have cause to complain. When they do, and this is the result of something we have done or not done, we are committed to putting things right, as we see all complaints as an opportunity to gain customer feedback and improve our service.

Our Procedure;

• We will work to resolve all complaints quickly and fairly.

• We will acknowledge your complaint in writing within five business days if we have not been able to resolve it sooner.

• If your complaint relates to a vehicle which has been supplied under a finance agreement, the finance company is likely to want investigate the matter itself and will gather information from us to enable it to respond fully to your complaint. We will write to tell you if the complaint has been forwarded to the finance company to deal with.

• We (and/or the finance company) will aim to let you have a final response to your complaint within eight weeks of receipt but, if it remains unresolved after that time, you will be informed in writing why a final response has not been provided and when you should expect to receive it. Rather than await a final response, you may be able to refer your complaint to the Financial Ombudsman Service at that point, so you will also be provided with details of the Financial Ombudsman Service together with an explanatory leaflet.

• We have intentionally made our complaints handling procedure simple to follow, so that you should not have to seek any advice (for example, from a solicitor), so we (or the finance company)will not normally agree to meet any costs you incur for such advice, even if your complaint is upheld.

The Financial Ombudsman Service provides a free, independent and impartial service for customers to resolve disputes with financial services firms. The Financial Ombudsman Service will be able to

If you decide to refer your complaint to the Financial Ombudsman Service, you must do so within six months of the date of our final response. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances

The Financial Ombudsman Service can only deal with your complaint if you have given us (or the finance company) the opportunity to put matters right, so please contact us first and we will do all we can to help you.

The contact details for the Financial Ombudsman Service are:

Address : Financial Ombudsman Service, Exchange Tower Harbour Exchange, London, E14 9SR

Telephone: 0800 023 4567 (calls free on mobile phones and landlines)

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk